Frequently Asked Questions (FAQ)

What is Koja Pay?

Koja Pay is a digital banking platform that provides financial services to individuals and businesses in Nigeria.

How do I create an account?

You can create an account by downloading our app and following the registration process.

What should I do if I forget my password?

You can reset your password by clicking on the "Forgot Password" link on the login page.

How do I become a MERCHANT?

To become a merchant, you need to register on our platform. Visit our website or download the Koja Pay app, fill out the merchant registration form, and provide the necessary documentation. Once your application is approved, you will receive access to our merchant services.

Can I get a physical ATM debit card?

Yes, you can request a physical ATM debit card through the Koja Pay app. After your account is verified, navigate to the card services section and follow the instructions to order your card. It will be delivered to your registered address.

Can I get a POS machine terminal for my business?

Yes, Koja Pay offers POS machine terminals for businesses. You can apply for a POS terminal through the app or by contacting our customer support. Once your application is approved, we will provide you with the necessary equipment and setup instructions.

Can I link my other bank card to my Koja account for funding?

Yes, you can link your other bank cards to your Koja Pay account for easy funding. Simply go to the funding section in the app, select the option to link a bank card, and follow the prompts to add your card details securely.